CLICK AND COLLECT

We offer FREE Click & Collect from our Corsham store - buy online and collect from store at your convenience, simply select this option at checkout. Collections available Mon-Sat 10.30-4.30.

 

DELIVERY AND SHIPPING

We provide delivery across the UK.

HOW MUCH DOES SHIPPING COST?

Shipping to the UK Mainland (inc Northern Ireland) is a simple flat rate of £4.95* or FREE over £50* (*excluding large vintage items). 

  • * Ireland £8.95 / UK Highlands and Islands £9.95
  • * Delivery charges for large vintage items are calculated on a cost basis. Please contact us at nicola@previoushomewares.co.uk to enquire.
WHEN WILL I RECEIVE MY ORDER?

Delivery is usually between 2-4 working days from receipt of order.

We aim to ship your order within 1-2 days. At busy times of year, such as Christmas, dispatch times may take a little longer.  We will do our utmost to have your order with you as soon as possible.

You will receive an email to confirm when your goods have been dispatched. We expect to deliver in approximately 1- 3 working days thereafter.

EXPRESS DELIVERY

If you’re in a hurry please contact us by phone to see if we can help; if we are able to arrange express delivery, an additional next-day delivery charge will be applied.

DO YOU SHIP WORLDWIDE?

At present we are only able to offer shipping to the UK. However, if you would like an item to be sent outside the UK please email us at:

nicola@previoushomewares.co.uk with the full destination address and we will do our best to organise a shipping quote for you.

DO I NEED TO SET UP AN ACCOUNT TO MAKE AN ORDER?

No. You can check out as a guest. However, if you set up an account we will hold your billing and delivery details to make shopping easier next time. You can update these details at any time.

CAN I PLACE MY ORDER BY PHONE?

Yes. If you would like to speak to a member of staff, please ring 01249 713985 and we will be happy to process your order over the phone - Mon-Sat 10.30-4.30pm.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

All major credit / debit cards (except American Express) are accepted. We also accept payments via Paypal.

WHAT CAN I DO IF A PRODUCT IS UNAVAILABLE?

Items may be out of stock or completely sold out, but we may have more stock on order. To enquire about availability, please email us at: nicola@previoushomewares.co.uk or call us on 01249 713985


RETURNS

WHAT CAN I DO IF SOMETHING IS WRONG WITH MY ORDER?

If you receive the wrong item or something is missing from your order please email us at:  nicola@previoushomewares.co.uk or call 01249 713985 and we will sort it out for you.

If your order doesn’t arrive, please contact us by email or phone, quoting your order number and we will investigate.

THE ITEM HAS ARRIVED DAMAGED WHAT SHALL I DO?

If an item is damaged, or not as ordered, please inform us within 48 hours of delivery to arrange a replacement or refund. We are unable to replace or refund any items if we are not notified within this time. This does not affect your statutory rights.   

We carefully package items for shipping. If your item arrives damaged please contact us and we will advise on how to proceed. Please retain the item and its packaging.

HOW DO I RETURN AN ITEM?

We hope that you will be happy with your purchase, but if you are not completely satisfied, items can be returned to us in their original packaging for a full refund.

Please contact us by phone or email to arrange a return within 14 days of receipt.

Please ensure that the goods are returned in perfect saleable condition, in their original packaging, with the invoice as proof of purchase to:
Returns, Previous Homewares, 51-53 High Street, Corsham, Wiltshire SN13 0EZ

Please note: the cost of returning the goods and the safe return of goods is your responsibility until the order is received by us, we therefore suggest you return items using a recorded delivery service.

We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 3-5 days for a full refund from the date we receive the goods.

IS THERE ANYTHING YOU DON’T ACCEPT AS A RETURN?

We are unable to accept returns of earrings and pants (for hygiene reasons), liquids, fragrance (including home fragrance), food items and products made to order. These items are non-refundable and cannot be exchanged.

This does not affect your statutory rights.

CAN I EXCHANGE AN ITEM?
Yes if the item is available, but please be aware this might not always be possible. Please get in touch via email or phone to request and exchange and check availability before returning the item.